Launching Early 2026
Privacy Policy
Last updated: December 27, 2025
Koala Labs LLC (“Koala,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Koala platform (the “Platform”).
By accessing or using Koala, you agree to the practices described in this Privacy Policy.
1. Who We Are
Company Name: Koala Labs LLC
Incorporation: New Jersey, United States
Service Area: United States only
Contact: support@mykoala.io
2. Who Can Use Koala
Koala is available to users 16 years of age or older.
We do not knowingly collect personal information from children under 16. If we learn that such data has been collected, we will delete it promptly.
3. Information We Collect
A. Account & Profile Information
When you create an account, we may collect:
Name
Email address
Username
Profile details
Social media handles (e.g., TikTok, Instagram)
B. Campaign & Performance Data
To operate the platform, we collect and store:
Campaign participation details
Links to posted content
Engagement metrics (views, likes, comments, performance data)
Campaign history and status
C. Communications
We store messages sent through Koala’s in-app messaging system between users for platform functionality, moderation, and support purposes.
D. Payments & Financial Information
Koala uses Stripe to process payments.
We do not store raw payment information such as credit card or bank account numbers.
Stripe securely handles all payment data.
Koala stores transaction records, payout history, and balances related to your account.
4. How We Use Your Information
We use collected information to:
Operate and maintain the Koala platform
Match influencers with campaigns
Track campaign performance and payouts
Facilitate communication between users
Review content for compliance with campaign guidelines
Detect misuse, fraud, or policy violations
Provide customer support
Improve platform features and reliability
5. Content Review & Compliance
Koala may review influencer content associated with campaigns to:
Ensure compliance with campaign requirements
Verify performance and eligibility for payouts
Flag content internally for quality, policy, or compliance issues
Flagged content is reviewed internally and is not made public.
6. Visibility of Campaigns
Campaigns and related content are only visible to logged-in users.
Koala does not make campaign data publicly accessible.
7. Cookies & Tracking
At this time:
Koala does not use cookies
Koala does not use tracking pixels or third-party analytics tools
This may change in the future, and this policy will be updated accordingly.
8. Data Sharing
We do not sell your personal data.
We only share data with trusted third parties when necessary to operate the platform, including:
Supabase (authentication and database services)
Stripe (payment processing)
Hosting provider: Name.com
These providers only access data needed to perform their services and are required to protect it.
9. Data Security
We take reasonable measures to protect your information, including:
Secure authentication systems
Encrypted data storage where applicable
Limited internal access to user data
However, no system is 100% secure, and we cannot guarantee absolute security.
10. Data Retention
We retain your information:
As long as your account is active
As needed to provide services and comply with legal obligations
You may request account deletion by contacting us.
11. Your Rights
As a U.S.-based platform, you may:
Access or update your account information
Request deletion of your account
Contact us with privacy-related questions
Requests can be sent to support@mykoala.io.
12. Changes to This Policy
We may update this Privacy Policy as Koala evolves.
When we do, we will revise the “Last updated” date and post the updated policy on our website.
13. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
